I rated this one star, merely because there is no negative rating!
I placed an order on the 8th, and almost immediately received an email confirming the order. Then NOTHING!! After several calls and WhatsApp messages, the order was eventually dispatched on the 16th, eight days later. Eight days of zero communication from your company, pathetic customer service, rude people, and total disinterest.
I received the package on the 19th, 11 days after placing the order, and it was NOT the pot that I had ordered!!
I ordered a Manheim 15-litre pressure cooker. I received something called Royal Song, labelled as 15 litres, but filled to the brim, it only takes a bit more than 10 litres and filled to the Max line, only about 7 litres.
I have been trying since the 19th to get this resolved, and yet again! Pathetic customer service!!! No returned calls, no replies on WhatsApp messages and emails! Rude, disinterested bull**** is all that your staff seems to be capable of!
After hours of wasted time, I got a WhatsApp message yesterday saying: "We apologise for the inconvenience We will create a return from our end. Please pack the item back into the box And we will issue a refund"
I'm still waiting!!!
I ordered the pot because I urgently needed a large capacity pressure cooker. It's now 2 weeks later, and many hours wasted! I still don't have a pot!!! Please refund my money ASAP, as promised!!
