Shipping & Delivery

Shipping Policy
Last Updated: 29 August 2025

Order Processing
We offer a wide range of products, from ready-to-ship items to custom-made goods. Here's how we handle each:

1. Ready-to-ship items (e.g. homeware, kitchenware, small machines):
   Packed the morning after payment clears and shipped within 48 hours.
2. Bulky or industrial items (e.g. catering equipment, large machines):
   Require 36–48 hours for packaging and up to 96 hours for dispatch after payment.
3. Custom-made products (e.g. blinds, rails, motorised curtains):
   Made to order after confirming measurements. Lead times will be shared by our sales team. If the timeline doesn’t suit your needs, you may cancel with management approval (if production hasn’t started).

Delivery Timelines

Standard delivery: 5–7 working days from courier pickup (not from payment date).
Johannesburg deliveries: Typically arrive within 2–3 days, but not guaranteed.
Drop-shipped items (e.g. rods, rails): Add 2–3 days to delivery time.
Custom sizes: Add 5–7 working days for production before dispatch.

Overnight Shipping

Available for eligible items if paid for and processed before 10:30 AM.
Orders placed after 10:30 AM will ship the next business day.

Delivery Areas & Fees

We deliver across South Africa at standard courier rates.
Remote areas (farms, townships, outlying towns) may incur extra fees. These are determined by the courier and may only be revealed during final delivery stages.
Some areas are only serviced on specific days, which may affect delivery time.

Important Notes

Shipping fees and timelines are set by couriers and may change without notice.
We are not liable for courier delays or routing issues.
Our core business is not logistics, so delivery times are estimates, not guarantees.
Please place orders early to avoid delays.

International Shipping

We’re working on expanding to other countries — stay tuned for updates!

Happy Shopping !