Brother - Dragonfly - Gemsy - Hillman - Jaki - Juki Domestic - Juki Industrial - Kingstar - Pfaff - Singer - SG-Gemsy - Typical
The above Sewing Machines carry a Limited Walk-in Factory Flaw Warranty. This Warranty is Agreed to and accepted upon purchasing a Brand New Sewing Machines from either our Online Store or our Physical Store
Singer - Domestic Machines - 12 Months
Singer - Standard Industrial Machines - 6 Months
Singer - Specialised Industrial Machines - 6 Months
Gemsy/Sg-Gemsy - Standard Industrial Machines - 6 Months
Gemsy/Sg-Gemsy - Specialised Industrial Machines - 3 Months
Gemsy/Sg-Gemsy - Industrial Embroidery Machines - 3 Months
Typical/Jaki - Standard Industrial Machines - 6 Months
Typical/Jaki - Specialised Industrial Machines - 3 Months
Brother - Domestic Machines - 1 Year
Brother - Commercial Machines - 1 Year
Kingstar - Domestic Machines - 6 Months
Kingstar - Industrial Machines - 6 Months
Kingstar - Specialised Industrial Machines - 6 Months
Juki - Domestic Machines - 2 Years
Juki - Industrial - 1 Year
All machines are sold brand new, sealed and unassembled, unless stated otherwise. We can assist with Training & Assembly at an additional charge.
Sewing machines require regular maintenance & servicing. The intervals at which services are required may vary depending on how many meters / hours the machine is used. We may provide Services at an additional charge.
The Warranty covers any factory flaws that the machines may have. The warranty is valid if the end user finds there is a fault with the machine that is from the factory and is a manufacturing flaw or defect.
The Following Conditions must be met:
- A copy of the original Invoice / Proof Of Purchase - an Electronic Copy will suffice.
- Machine must be brought back to the store, or couriered back to us & collected after repair. Clients will be liable for courier charges both ways.
- Please include all original parts, manuals & accessories that were in the box.
- Box's must be sealed and lose parts secured
- For your safety and peace of mine, please affix a sticker on the bottom of the machine with your name and Invoice number
All machines must be brought back to our store in Pretoria West, where a technician will have a look at the machine and assess the machine. If needed the machines may be sent to the respective agents for diagnostics.
Should the diagnostic report show that the machine was incorrectly assembled or incorrect parts were used then a quote for repairs and parts will be presented to the client.
Should the diagnostic report show that there was a factory flaw with the machine, the Technician or the respective agents will repair, test and deliver the machine back to our store in Pretoria West. If the Machine is not repairable, then the agent will arrange a replacement machine. The replacement is subject to availability and an estimated lead time will be given to the client regarding this.
Please allow 7-14 working days for all testing & repairs.
If parts have to be ordered to repair the machines this may add additional time to the repair time.
Servicing & Repairs
To book a service or repair, you may contact one of the sales agents, or bring your machine in to the store.
We will provide you with a booking confirmation and will send the machine to the respective agent or our technician will assess the machine.
Once a quote has been generated we will require 50% payment for the services or repairs & balance will have to be paid before collection or dispatch.
Please note the client is liable for all courier charges if any, to have the machine delivered to our store or back to the client.
Parts and any additional charges will be included in your final invoice.
We can assist you with services and repairs at your premises, in certain areas, at an additional charges for time & travel. This service is subject to the technician's availability in a specific area
Spare parts & accessories may be ordered via our online store or in store and if the item is in stock may be shipped out to the client or collected.
Certain parts are not kept in stock and require a lead time.